Call
831-621-2402
Contact
info@companykind.com
Store info

HOURS: Mon - Fri / 10-4

Directions

56 Old El Pueblo Road

Scotts Valley, CA 95066

56 Old El Pueblo Road

Scotts Valley, CA 95066

HOURS: Mon - Fri / 10-4

FAQ

what's next after i place an order?

General Orders: Anything Company Kind brand falls into our standard processing time of 5-7 business days from the date of purchase. Often times we ship much quicker, but please keep in mind that our items are handmade and we pay special attention to each order. 

Lifestyle Goods: This refers to our curated items (not our brand), which should head your way within 1-2 business days.

* If your order contains an item we need to make, as well as a ready to ship item, your order will fall into our general timeframes.

* All timeframes are subject to change during holiday seasons.

Personalized | No Proof: For personalized orders without a proof, please allow 5-7 business days from the date of purchase for our designing and making process.

Personalized | With Proof: For personalized orders that include a proof, one will be sent to the email provided within 2-3 business days. Once approved, our standard processing time of 5-7 business days will apply.

* To avoid an untimely fulfillment, please make sure an accurate email is entered at the time of checkout and our email (orders@companykind.com) is added as a contact; this will ensure we don't end up in your junk mail! Please check with us if a proof has not been received within our stated timeframes. 

will i receive tracking information?

Yes, you will receive a shipment notification once your order has shipped that also contains all tracking information. Once you have a tracking number, you may check the status anytime here. Occasionally the USPS system does not show accurate updates, but please don't panic. If you got an email from us, it's on the way!

* All shipping costs & delivery times are based on the options selected at checkout. Stated delivery timeframes apply only after an order has left our studio. 

how do i know which shipping to choose?

Domestic: 
USPS First-Class, Priority & Priority Mail Express

• first-class mail (2-3 business days) - not guaranteed & does not include insurance

• priority mail (1-3 business days) - not guaranteed & includes $50 insurance

• priority mail express (overnight) - guaranteed & includes $100 insurance

International: 
USPS Priority Mail International & Priority Mail Express International

• priority mail international (6-10 business days) - not guaranteed & includes $100-$200 insurance

• priority mail express international (3-5 business days) - guaranteed & includes $100-$200 insurance

* Buyers are responsible for any import taxes and/or customs fees that may apply.  

Shipping Disclaimer: Packages are rarely lost, but it can happen. Please understand we cannot be held responsible for orders once they leave our studio; we will however, do everything we can to assist you in the matter, such as assist in filing a claim. We are also not responsible for post office or customs delays; for more specific USPS information, please visit their website.

what is your return policy?

Company Kind Brand: The majority of these items are made to specific customizations and are not returnable. However, we want you happy! If for any reason you are less than thrilled, please contact us within 14 business days of the original purchase date to discuss any options that may apply to your purchase. 

If you receive an incorrect order as a result of our error, we will re-make and re-ship your order immediately and pay for all shipping costs associated. Email any issue within 7 days of purchase date to orders@companykind.com. Please be sure to include your order number. 

Lifestyle Goods: If you are unhappy with your purchase, we will gladly exchange the item for shop credit (no returns) within 14 business days. Walk-ins are welcome, but we do not cover any shipping costs associated with an exchange. Please note the following conditions:

  • original receipt required

  • tags must be attached

  • zero sign of use 

what additional services are offered?

Necklace Engraving Service | $15

We do offer engraving on select wood necklaces. This service is offered at the time of purchase, within the product page and applies once per design. There is not a specific font limit; if it fits, we're happy to do it.

*If you have already received your jewelry and would like to have it personalized, your request may incur a remake service fee as well. 

Necklace Length Remake Service | $10+  

Each necklace is made to your specifications when ordered. If the wrong length was chosen and you wish to increase or decrease it, we do offer this service for a fee.
Included: The time and attention that is required to carefully take the necklace apart, reassemble to new specifications with domestic return shipping included. It does not cover any length increase costs, which will be quoted based on inches needed. 

Email any request for this service to orders@companykind.com. The best way to avoid this would be to decide where you would like the necklace to hang, measure and order accordingly. See here for examples.

Wood Jewelry Fix Service | $0+ 

If you are worried about the strength of wood jewelry, let us ease your mind. Each of our pieces are engineered to be as strong as possible; however, wood is not indestructible and may break if not handled with care. If the wood portion of your jewelry does break, we may be able to help. Not all circumstances apply and whether a service fee is applicable will be based on each situation.

* If a fix is approved, the return shipment must include all original chain, findings, etc. or we may charge for any materials that need to be replaced. Only if a service has been approved, please include your order# and mail to:

COMPANY KIND
ATTEN: STUDIO GALS
56 Old El Pueblo Road
Scotts Valley, CA 95066

Baby Block Matching | $0-10

If you have a baby block that you do not see on our website or you had a previous custom order, we can help! We most likely have your file saved, but if not we can try to work with photos to match font, layout, etc. If you have ordered from another company, same applies, but fee amount is based on design services needed.

will my order look like the photo?

Wood Products: Most likely not; because all of our products are made from salvaged, reclaimed or repurposed woods, no two are ever identical. Each piece of wood has individual qualities and characteristics that make it unique. This is just one cool fact about wood.

Please be advised: Variations in wood tone and burn shade are to be expected.

Wood Jewelry: Often times your piece may be similar, but it also may be a completely different palette. Each order is made in line with the options selected (see general categorizing terms below), but all product images are of past orders. We try to shoot for similar, but we use what we have in stock at the time of your order.

general categorizing terms:

  • Blonde | lightest tones 

  • Medium | various browns + reds 

  • Dark | deep browns + reds or black.

some of our designs may also be available in multiple wood tones:
  • Two-Tone | two different tones 

  • Ombre | dark to light tones

Please note: We have 20+ salvaged species on hand at any given time; the wood used for your jewelry piece is based off the tone selected by you (either light, medium, dark or multiples when applicable) in combination with our preference of stock. If you are specific about the wood shade you will receive, rather than a general shade, please ask for photos prior to placing an order. 

are you able to accommodate a corporate order?

Yes, we can accommodate corporate orders of all sizes, big or small. We can also add your company logo to each item for a special touch. Bulk pricing is available, please email us your request for a quote.

do you offer general engraving services?

Usually no, we prefer to engrave on our own products only. If you have something relatively "simple" such as a blank cutting board, you're always welcome to ask.

Customer Disclosure: All products made by Company Kind are subject to photographing for this website's images and/or marketing purposes. Please email any concerns to info@companykind.com after your order has been placed. 

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